Privacy Policy

Privacy Policy

Introduction

Welcome to https://aurora-depression-therapy.denvermentalhealthcare.com (referred to as “Aurora Depression Therapy,” “we,” or “our” in this policy). We are dedicated to maintaining a safe and secure online environment for our users while respecting their privacy. This Privacy Policy details how we handle the personal information of our visitors, users, and customers, ensuring transparency and compliance with various data protection laws worldwide.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://aurora-depression-therapy.denvermentalhealthcare.com.
  2. Any applications, software, or mobile services we offer.
  3. Services and products accessed through our platform.
  4. Interactions between users and our team via email, phone, SMS, or other communication channels.

Please note that this policy does not extend to external links or third-party platforms you may access from our website, as they have their own privacy policies that govern data collection and usage.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Applications and Services: As an authorized user, your account information, including login details, profile data, and service preferences, is collected and processed to provide personalized access and enhance your experience.

  2. Visiting Our Websites: When you explore our websites, we may gather non-personal data like browser type, IP addresses, and page views for analytics purposes.

  3. Communication with Us: If you choose to contact us via email, phone, or SMS, we will use the information provided to respond to your inquiries and support requests.

Personal Data Collection

We collect various types of personal data to deliver our services effectively and comply with legal requirements. This includes:

  1. Account Information: User names, passwords, and account settings are collected during registration or profile creation.

  2. Payment Information: For transactions, we process credit/debit card details, billing addresses, and payment history.

  3. Financial Information: This may include bank account numbers (if used for direct payments) and financial records related to our services.

  4. Purchase Information: Details about products or services purchased from us, including quantities, dates, and prices.

  5. Mobile Device Identifiers: Unique device identifiers, such as IP addresses, mobile network information, and advertising IDs, are collected to provide personalized content and improve our services.

  6. Location Data: With your consent, we may access your location data to tailor regional content or services.

  7. Feedback and Reviews: User-provided feedback, ratings, and reviews help us enhance our offerings.

  8. Social Media Information: If you connect our services to social media accounts, we may collect data from those platforms (subject to their privacy policies).

  9. Product Information: Details about products of interest or purchases made on our platform are stored for analytics and personalization purposes.

Cookies

We employ cookies to improve your experience and analyze website performance:

  1. Strictly Necessary Cookies: Essential for navigating our website and using its core features.

  2. Preference Cookies: Remember user preferences, language settings, and display options.

  3. Analytics Cookies: Track website usage, enhance security, and provide analytics insights to improve our services.

Users can manage non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for the duration of your interaction with us or as required by law. Once the data is no longer needed for these purposes, it will be securely deleted or anonymized.

Security Measures

To protect your personal data:

  1. We implement robust security protocols, including encryption for data in transit and at rest.

  2. Secure third-party processing partners are engaged to handle sensitive transactions and data storage.

  3. Regular security audits and updates are conducted to ensure ongoing protection.

Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children.

Your Rights (Dependent on Location)

The privacy rights of our users vary based on their geographical location. Here are some common rights you may have:

  1. Access: Request access to the personal data we hold about you.

  2. Rectification: Ask for corrections if your information is inaccurate or incomplete.

  3. Erasure (Right to be Forgotten): Demand the deletion of your data, subject to legal exceptions.

  4. Restriction: Limit the use of your personal data in specific circumstances.

  5. Portability: Receive your data in a portable format and transfer it to another service provider.

  6. Objection: Object to the processing of your data for specific purposes.

  7. Non-Discrimination: Be free from discriminatory practices based on certain personal characteristics.

To exercise these rights, please contact our privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically to stay informed about how we protect their personal data.

Contact Information

For privacy-related inquiries, unsubscribe requests, or feedback:

Email: [email protected]

Mail: Aurora Depression Therapy, Privacy Team, [Address]

We value your trust in our commitment to data protection and look forward to serving you securely.